Returns & Exchange Policy

7-Day Exchange Policy

At PrimeKick we want you to be confident with your purchase.

We offer a 7-day exchange policy from the date your order is delivered.

Size Exchange

If your shoe size doesn't fit, you can request an exchange within 7 days of receiving your order, subject to product and size availability.

Exchange Conditions

To be eligible for an exchange:

• The shoes must be unused and unworn.
• The shoes must not have been worn outdoors.
• The original packaging must be intact.
• The product must be returned in the same condition in which it was received.
• The exchange request must be made within 7 days of delivery.

If Your Required Size Is Unavailable

If the required size is unavailable, please contact our customer support team. We will assist you with the available options.

Damaged or Incorrect Product

If you receive a damaged or incorrect product, please contact us as soon as possible and provide clear photos/videos of the product and packaging.

WhatsApp: +923089238804

Non-Eligible Items

An exchange may not be accepted if the product:

• Has been worn or used.
• Has been damaged after delivery due to customer use.
• Is returned without its original packaging.
• Shows signs of washing, stains, or excessive wear.

Please note: Exchange eligibility is subject to the conditions above and product availability.