FAQs

Frequently Asked Questions

Do you offer Cash on Delivery?

Yes. Cash on Delivery (COD) is available across Pakistan.

Where do you deliver?

We deliver PrimeKicks products across Pakistan.

How long does delivery take?

Orders are generally delivered within 3–5 business days after confirmation.

How much is delivery?

Standard delivery is Rs. 250.

Orders of Rs. 7,000 or above qualify for free delivery.

Can I exchange my shoe size?

Yes. PrimeKicks offers a 7-day exchange policy, subject to our exchange conditions and size availability.

What if my required size is unavailable?

If your required size is unavailable, contact our customer support team and we'll assist you with the available options.

What if I receive a damaged or incorrect product?

Contact us as soon as possible and provide clear photos/videos of the product and packaging. Our team will review the issue and assist you.

How can I choose the correct shoe size?

Check our Size Guide before placing your order. If you're still unsure, contact us on WhatsApp for assistance.

How can I track my order?

After your order is dispatched, we'll send your tracking information through WhatsApp/SMS.

Can I cancel my order?

If you need to cancel your order, contact our customer support team as soon as possible. Cancellation may not be possible once the order has been dispatched.

Are all products available in every size?

No. Size availability varies by product. Available sizes will be displayed on the individual product page.

How can I contact PrimeKicks?

You can contact us through:

WhatsApp: +923089238804